“Instill the ‘WOW Factor’ in your guests & customers & they will become your strongest & most vocal advocates”
Guest/customer loyalty is the key to successfully generating repeat revenue. Acquiring new customers can cost five times more than satisfying & retaining current customers. Social Media is a powerful tool to build relationships & positive sentiment that will lead to more 5-Star online reviews & repeat business.
every guest communication is replied to in a timely manner - with a welcoming tone focused on starting conversations & building relationships.
“Real-time social networks like Twitter (and) Facebook... provide an ideal platform for engaging customers in a way that helps you better understand their needs.”
“Our version of Social Media Management is designed to be as available, knowledgeable & friendly as your on-site staff... 24/7... 365.”